Warranty Policy

ZzzPedic Warranty Policy

Effective Date: January 15, 2025

1. Introduction

At ZzzPedic, we are committed to providing high-quality products that meet your expectations. This Warranty Policy (“Policy”) outlines the terms and conditions under which ZzzPedic (“we,” “us,” or “our”) offers warranties on our products. By purchasing our products, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from purchasing our products.

2. Warranty Coverage

ZzzPedic warrants that our products will be free from defects in materials and workmanship under normal use for the duration of the warranty period specified for each product. This warranty applies only to the original purchaser and is non-transferable.

3. Warranty Period

The warranty period for each product begins on the date of purchase and varies depending on the specific product:

  • Bedding Products: (not covered)
  • Pillows and Accessories: 10 years
  • Footwear and Apparel: 1 year
  • Custom or Personalized Products: 6 months

Please refer to the product packaging or product description on our website for the exact warranty period applicable to your purchase.

Reasons Why Bedsheets Are Not Covered.

  1. Wear and Tear Considerations:
    • Bedsheets, being fabric items, are subject to regular wear and tear
  2. Customization Factors:
    • If bedsheets are customized or personalized, they fall under the Custom or Personalized Products category, which has a shorter warranty period of 6 months. This distinction might lead to confusion about their coverage.

4. What is Covered

Under this warranty, ZzzPedic will repair or replace, at our discretion, any product that:

  • Develops a defect in materials or workmanship during the warranty period.
  • Shows significant signs of wear beyond normal use within the warranty period.
  • Fails to perform as advertised or as described on our website.

5. What is Not Covered

This warranty does not cover:

  • Damage caused by misuse, abuse, neglect, accidents, or unauthorized modifications.
  • Normal wear and tear, including minor stains, scratches, or fading.
  • Damage resulting from improper care or maintenance.
  • Products used in commercial settings.
  • Consumable items such as batteries, unless included in the product warranty.
  • Custom or personalized products, unless they arrive damaged or defective.

6. How to Obtain Warranty Service

  1. Contact Us:
  2. Mailing Address:
    • ZzzPedic, LLC
      3310 E. Huber St.
      Mesa, AZ 85213
      USA
  3. Provide Required Information:
    • Your name and contact information.
    • Proof of purchase (receipt, invoice, or order confirmation).
    • Description of the defect or issue.
    • Photos or videos of the defect (if applicable).
  4. Evaluation:
    • Our team will evaluate your request and determine if the product is eligible for repair or replacement under this warranty.
    • We may contact you for additional information if necessary.
  5. Resolution:
    • If approved, we will either repair the product, replace it with a new or refurbished item, or offer a refund, depending on the nature of the defect and product availability.
    • Shipping costs for returning the defective product are covered by ZzzPedic. However, you may be responsible for shipping costs associated with returning the repaired or replaced product, unless otherwise specified.

7. Limitations and Exclusions

  • Time Limitations: Warranty claims must be made within the warranty period specified for the product. Claims made after the warranty period may not be eligible for repair, replacement, or refund.
  • Geographical Limitations: This warranty is valid only in the country where the product was purchased. International warranty service may not be available.
  • Exclusive Remedy: This warranty is your exclusive remedy for defects in the product, and ZzzPedic's liability is limited to repairing or replacing the product or providing a refund as described above.

8. Changes to This Warranty Policy

ZzzPedic reserves the right to modify this Warranty Policy at any time. Any changes will be effective immediately upon posting the updated Policy on our website, with an updated effective date. We encourage you to review this Policy periodically to stay informed about our warranty practices.

9. Governing Law

This Warranty Policy shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles. Any legal actions or proceedings arising out of or relating to this Policy shall be exclusively brought in the state or federal courts located in [Your County], [Your State].

10. Contact Us

If you have any questions or concerns about this Warranty Policy or need to request warranty service, please contact us using the following information:

ZzzPedic, LLC